If you encounter a 403 Forbidden error when accessing Repertoire 202x, here are some common causes and steps you can take to troubleshoot:
1. Check Your License File
- Verify whether your license file has expired.
- An expired license can prevent login or access to system components.
2. Re-deploy the License File
- Re-deploy a valid license file using the Command Line Utility.
- Refer to Point C: Using the Command Line Module in our support guide here:
Deploying Licence for Ambience and Repertoire
3. Reset Your Account Password
- Reset your user account password, and access this page to change the auto generated password:
/user-settings/index.html#password - After resetting the password, restart the server and attempt to log in again.
4. Check Your Authentication Configuration
- If you are not using LDAP, ensure that the following is correctly set in your etc/application.conf:
ambience.simple-sso{ ... }
If the issue persists after these steps, feel free to contact Elixir Support for further assistance.